The MainPower Electricity Distribution Limited, MEDL, has called for stronger cooperation from customers and residents to improve electricity supply and service delivery across its network.
The Managing Director of MainPower, Dr Ernest Mupwaya, made the call during a two-day customer engagement and on-the-spot complaint resolution exercise in Nsukka, Enugu State.
Represented by the Chief Commercial Officer, Mr Ikenna Akabogu, Mupwaya said the exercise was part of the company’s plan to engage customers regularly, understand their concerns and provide immediate solutions to outstanding complaints.
He said MainPower would engage customers quarterly, either physically or through online platforms, rather than waiting for complaints or crises before seeking their feedback.
“The objective of the engagement is to hear first-hand your concerns and expectations, provide an onsite one-stop shop for resolving lingering issues, and update you on our plans for improving electricity supply and service delivery.”
Mupwaya said improved service delivery required shared responsibility, with the company committed to reliable supply, accurate billing and responsive customer service, while customers were expected to pay their electricity bills promptly.
He explained that revenue from electricity consumption was required to maintain transformers, replace damaged equipment and invest in network improvements.
The company, he said, was targeting 100 per cent customer metering by 2027 to ensure consumers paid only for electricity actually consumed. MainPower has previously said its transformation plan includes smart metering and network automation as part of efforts to eliminate estimated billing.
Mupwaya said the company’s priorities also included improving supply reliability, accelerating metering, strengthening the distribution network, reducing losses and deploying technology.
The Chief Technical Officer, Mr Chimezie Chukwu, disclosed plans to install an additional 15MVA power transformer to increase electricity supply capacity and support economic activities in Nsukka and surrounding communities.
He also highlighted the company’s Quick Response Team, QRT, introduced to reduce the time taken to attend to electricity faults. The initiative was launched earlier in 2026 with dedicated response teams deployed across MainPower’s operational districts.
Chukwu urged customers to use the dedicated contact line and call centre to report faults so that complaints could be tracked and resolved.
The Head of Health, Safety and Environment, Dr Francis Iwu, also warned residents against unsafe activities around electricity infrastructure.
He expressed particular concern over encroachment on power-line rights of way in Nsukka, stressing that such violations could expose residents to serious electrical hazards.
MainPower has previously identified public safety and compliance around electricity infrastructure as key components of its wider safety programme.
The company said the Nsukka engagement was intended to strengthen communication, accountability and trust between MainPower and its customers while providing a platform for resolving service-related complaints directly.
